Refund Policy

Effective Date: 13/10/2024

At AIMagicStudio, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we offer a 30-day refund policy, subject to the following terms and conditions.

Eligibility for Refund

• 30-Day Refund Period: You may request a refund within 30 days of your purchase. To be eligible for a refund, your request must be submitted within this 30-day period.
• Usage Limitation: If you have generated 10 or more videos using AIMagicStudio within the 30-day period, you will not be eligible for a refund. This policy is in place to prevent abuse of our service.
• Misuse Exception: If your Social media accounts such as Youtube, Instagram, Facebook, TikTok, LinkedIn, etc… are banned due to spamming or misuse of the software, we will not be liable and no refund will be provided. It is essential to use AIMagicStudio responsibly and in compliance with respective social media’s policies to avoid any issues.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Send a support ticket to customer support at [email protected] with the subject line “Refund Request.” Include your order number and the reason for your refund request.
2. Review Process: Our customer support team will review your request and may contact you for additional information if necessary.
3. Approval: If your refund request meets our eligibility criteria, we will process your refund. The refund will be credited to the original method of payment within 7-10 business days.

Non-Refundable Items

• Any purchase made beyond the 7-day refund period.
• Any purchase where 10 or more videos have been generated using AIMagicStudio.

---

Service Dependency and Refund Policy

It is important to understand that our software relies on an external API from a third-party service to function correctly. While we are committed to maintaining the highest standards of service, there are circumstances beyond our control that may affect the availability and functionality of this API.

General Policy

We are committed to transparency and ensuring our customers are aware of the dependencies and potential risks associated with our software. We recommend regularly checking for updates and communications from us regarding the status of the external API and any changes that may affect your service.

Thank you for your understanding and continued support. If you have any questions or concerns, please contact our customer support team at [email protected].

Additional Information

• Changes to the Refund Policy: We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting the revised policy on our site. Your continued use of the site after the posting of changes constitutes your acceptance of such changes.
• Contact Us: If you have any questions about this Refund Policy, please contact us at [email protected]

Last Updated: 13/10/2024

By using AIMagicStudio, you acknowledge that you have read, understood, and agree to be bound by this Refund and Service Dependency Policy.